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Avoid Scams!
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I am not finding any emails from Model Mayhem – what do I do?
First, check to see if the email from Model Mayhem is in your spam box.

If it’s not there, try adding @modelmayhem.com to your email as a safe sender.

If this doesn’t help, then it’s possible that your email provider is somehow blocking the emails from Model Mayhem. We recommend contacting them to see if they’re blocking the emails.

If all of this really doesn’t work, we can always help you change your email to something else so you can get your account verified!

If you are having issues validating your account, click https://www.modelmayhem.com/email_verify/send_email to resend the verification email. +

Why am I getting weird emails from people I've never heard of before?
Model Mayhem does not disclose the personal information of our members to any third party unless you have authorized us to do so or if we are required by law.

What you are likely experiencing is someone finding your publicly available Model Mayhem profile and then doing some Googling to see if you have your email address listed somewhere. You could have this email listed directly on your Model Mayhem profile, on your personal website, or, perhaps your email just happens to be somewhere on the internet.

We recommend checking your social media profiles and websites and ensuring that your personal information, such as your email, are not listed, and that you only give your email out to people you are certain you really want to work with. This should eliminate those spammy emails. +

How come some users/casting calls look older or are on top of newer users or casting calls?
One of the benefits of being a VIP and Premium member is receiving preferred placement on results pages - meaning VIP and Premium members and their posts will be pinned on top of basic users in Browse and Casting Call search pages.

This may mean that from time to time, subscribing users who have not been active for a while or who have posted older casting calls may appear on top of newer users or castings. If you are searching for the newest content, you will simply need to keep scrolling past the VIP and Premium users to the free user section.
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How to I toggle Worksafe mode?
To block Mature images from view, you will want Worksafe mode "On." This is what having Worksafe mode "On" looks like:



When Worksafe mode is "On" images that are marked Mature will appear like this in portfolios:



If you would like to see Mature images, you will need to turn Worksafe mode "Off." This is what having Worksafe mode "Off" looks like.


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What can I do about these messages about non-secure sources? I can't edit my profile!
You may be seeing this when you go to edit your profile:


This error message is a result of using a non-secure image link (http://) in your profile's About Me, your Credit Note body, or your forum post. You will need to either update the image to a secure URL (https://) or remove the non-secure image link to successfully save the changes to your profile, credits, or to complete your post.

We discuss these changes to Model Mayhem in greater detail in our site-related thread.

If you continue to experience difficulty saving your changes, please let us know by clicking Help and contacting a moderator. Thanks! +

Help! My images are uploading sideways! What can I do?
Model Mayhem doesn't alter your images when you upload them, except to resize them if they are too large.

However, some users have noticed that images will sometimes appear rotated when they upload the image to Model Mayhem. This is likely a corruption of the image's orientation data in the image source.

You can easily correct this by renaming your images as or after you download them, which should force your image's data to refresh to the correct orientation data. If you do not want to rename your images, you can try rotating your images in an image editing software.

If you are still having issues uploading your images, you will want to investigate your images in an image editor to ensure the orientation is correct.

Here are some resources from the internet that might help explain why your images aren't uploading correctly:

https://www.howtogeek.com/254830/why-your-photos-dont-always-appear-correctly-rotated/

http://kb.linkusupport.com/knowledgebase/articles/268573-why-are-my-photos-uploading-sideways +

Login Issues

How do I reset my password?
If you are logged in, simply go to My Stuff > Settings and click the Edit link next to the password field.

You can also go to https://www.modelmayhem.com/forgot_password and enter your account’s email to reset your password. +

How do I change an email that no longer exists?
If your old email no longer exists, or has been compromised in some way, simply contact a moderator and include the new email you want to use, and someone will help change it over for you. +

What do I do if I did not request an email or password change?
This might be a phishing attempt to steal your Model Mayhem information to take over your account. It might also be that someone else already has access to your profile and is attempting to alter your account information.

First, for your security, change the password to your email address. Then, change your Model Mayhem password. This will keep your account as secure as possible.

We also encourage you to read our Avoiding Scams article. +

Can I get help accessing an old profile I created?
We can definitely help you get into your old account! We just need you to link us to the old account and confirm that you were indeed the owner of the old account.

We will probably ask you for the email used on the account. If you cannot provide that we will ask you to confirm your identity another way. +

How come I keep getting logged out?
When you are logging in, to stay logged in, you simply need to click to the check box next to the "Remember Me" box. It should look like this:



Without that check, the site will automatically log you out and cause you to have to login frequently.

If you are checking "Remember Me" and are still getting logged out, you will need to check your browser's settings and ensure your browser is set to allow Cookies from Model Mayhem. +

Registration

What is a member profile?
Members are individual artists who are here to network for themselves. Member profiles have access to private messages, announcements, the forums, casting calls, and other resources exclusive to our members. Members must meet all of the membership requirements in order to access these features. +

What is a Talent Recruiter profile?
Talent Recruiters are typically business, agencies, casting directors, and others who are seeking talent for a job, project, or event. Talent Recruiter profiles are not validated in any way and do not require pre-approval in order to begin the search for talent. +

Can I register?
Yes! Model Mayhem is a network for individual artists in the modeling industry, as well as a place for businesses and recruiters to find the perfect talent for their project. Simply click “Join” (or click this link) and then choose your Mayhem!

Please note, you must be at least 18 years old to join Model Mayhem. +

Can I cast Model Mayhem’s members without a profile?
Unfortunately we do not offer account-free networking at this time. If you would like to cast for talent, please register for a Talent Recruiter account! +

How does registration and the approval process work?
Once you’ve registered your member account, it must meet all of our requirements in order to be approved to access the site. These requirements are clearly laid out here: https://www.modelmayhem.com/help/rules/membership-requirements

You will need:

1. To be at least 18 years old
2. To submit a biography about yourself of at least 100 characters
3. At least 4 pictures that meet the requirements for your chosen membership type.

You can enter these things from your My Stuff page under the Photos and Profile sections.

If you do not have these items added to your profile, you will see this when you click My Stuff:


After these things have been submitted, we send your submission to a selected team of members from all fields in the modeling industry to review your profile and ensure it meets our membership requirements. +

How long does it take a new profile to be reviewed?
Once you submit your profile for review, it usually doesn’t take too long for a decision to come in. Until your profile is approved, it will not appear live on Model Mayhem.

Please note that occasionally it can take some time for your profile to be reviewed. Each profile is reviewed individually by several members before being approved, and occasionally there are thousands of profiles waiting to be reviewed.

If you have been waiting longer than 2 weeks for your profile to be reviewed, please contact the moderation team. +

Why am I not being approved or denied?
If you have not yet been approved, you should first check your My Stuff page to see if you’ve submitted your profile for review! There should be a big red button on your My Stuff page that helps track your progress for submission, and it also lets you know when you’re ready to submit!


If you have submitted your profile and you’ve been waiting a very, very long time (more than two weeks) to be approved or denied, please try contacting moderator to see if they can help you figure out what’s going.
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Why was I denied?
First off, we have to tell you some good news: even though you might have been denied, you get two more chances to submit your profile for review!

When you are denied, you should receive an email that lists all of the reasosn why your profile was denied. The most likely reason is that you simply did not meet our membership requirements. If that is the case, all you need to do is carefully review the requirements and update your profile and submit again!

In some cases, if your profile is denied there may be other issues with your profile that go against our site rules or membership requirements. If you do not understand why you were denied you are always welcome to contact us and ask. +

What do I do if I can’t submit my profile for review again?
If you’ve submitted your profile all 3 times and have been denied each time, don’t fret! The moderation team might be able to help you out so you can have an active profile. Just contact them and inquire what you need to do. +

Why can't I see my profile or portfolio?
If you are new to Model Mayhem, and have not been accepted by the GateKeeper team, your profile will remain invisible to everyone except the moderators and GateKeepers. You can see everything that should appear on your profile from My Stuff in the Profile and Photos section. +

Billing

What is VIP and Premium and why do I hear so much about it?
Model Mayhem accounts are free to use, but we also offer an upgrade/subscription service that gives a boost to the basic features available on the site. There are different levels of upgrades at different price points: Premium will get you a substantial bit more than a basic membership but VIP is the best you can get.

You can see all of the features and options between the various subscription levels here: www.modelmayhem.com/upgrade Here’s a small sampling of benefits:

Please note that you must already be an approved Model Mayhem member to have a subscription on your account. If you sign up when you register, you will not be charged until your profile is approved.

1. Login to your Wallet from a computer and with either the Firefox or Chrome browsers.
2. Locate and click on "Add New Card" underneath your current card information.
3. Add in your new card information.
4. Check "Make Primary" and save the changes.
5. Delete the old card from your Wallet by choosing the Delete option shown beside the card.

1. Login to your Wallet from a computer and with either the Firefox or Chrome browsers.
2. Locate and click on the “Edit” next to your existing card information.
3. Add in your new card information. Save the changes.

Please note that your images will not be removed if your subscription reverts back to basic, they will either be hidden if in private albums or reduced to the amount allowed in basic profiles.

1. Go to My Stuff and click Photos.
2. You can move an image by using the "List" view and finding the image you want to move or unhide.
3. There should then be a "Move" button that enables you to move that image to a selected album. It looks like this:
   
   
   
4. If any images are hidden, use the List view to locate the check box next to "Select All" and click it. You can also unhide images one at a time!
   
   
   
5. A new set of options should come up just to the left of the check box. The "eye" icon is your hide/unhide button. Here's a screenshot:
   
   
   
   
6. You should now be able to successfully unhide any hidden of your images at once with the simple click of that button.
   
7. You can check the status of the image by looking at the buttons next to the image - if the image is still hidden there should be a button that says "Unhide" but if it is unhidden, the button will say "Hide."

1. Using the List view, find the check box next to "Select All" and click it.
2. A new set of options should come up just to the left of the check box. The "eye" icon is your hide/unhide button. Here's a screenshot:



3. You should now be able to successfully unhide all of your images at once with the simple click of that button.
4. You can check the status of the image by looking at the buttons next to the image - if the image is hidden there should be a button that says "Unhide" but if it is unhidden, the button will say "Hide."

1. Homepage announcements
2. Profile tags
3. Picture comments
4. Model Mayhem forums
5. Shout

1. Next to their information on the right there will be a check box. Check it!
2. At the top of the page, there will be an X button - press it to remove that friend.

1. Edit your casting call
2. Choose the Proactive Alert option
3. Save the changes
4. You will be taken to a review page, and then an invoice page.

1. Login and go to My Stuff
2. Click on the Proactive Alert link in the left side rail.
3. Where the page says "Select which Casting Call you are using" choose your casting call.
4. Begin selecting models to send your alert to.
5. Click "Create Alert" to begin typing your message.
6. Send your Proactive Alerts!

• How soon is your event?
If you are casting for an event tomorrow, you will be less likely to receive responses, as most talent book their projects weeks to months in advance. Consider giving people more time to respond to you by posting your casting several weeks before your event!
• Check your Title.
If your title doesn’t grab the attention of someone, they probably won’t click on your Sponsored Casting. Model Mayhem can’t help you come up with what is best for you, but you can start by making sure your title accurately describes who you are looking for and what your project is.
• Check your Details.
Sponsored Casting Calls should always include the basic details of a job as required by the casting call rules, but this can leave your talent wondering what’s really going on. Giving precise information in your casting helps those reading about your project understand what they are applying for. If you have links to help reference what you are talking about – such as a product website, a video, or a portfolio – include those too!
• Compensation makes the modeling world go around.
Only being able to offer trade for work is not necessarily a demerit for responses, but it’s no secret that jobs that offer monetary compensation are more likely to be responded to than jobs that are only trading for images or products.

1. In Photos, start on "Edit View" and select your Sort preference.
2. Then, click "Order View" and your images should now be ordered in the same order outlined in "Edit View."
3. Move one or two of your images around to ensure your changes are saved.
4. And that's it! Check out your new image order in your portfolio!
5. Check out the video below for a quick tutorial on how this should work.

1. Select "Order View" - this will should show you the current layout of your portfolio. (Be sure you choose how many photos you want per page!) Here's a screenshot of where that button is:



2. Using a mouse, click and "drag" the images where you want.
3. Simply drop the image where you want it to appear in your portfolio!

Pro Tip! If you want to move an image more than just a few rows, click on it and hold the mouse button down. Then, while holding your mouse, click the "Page Up" key to move up a few rows at a time or the "Home" key to move all the way to the top. Then just make sure it's settled into the right position before you "drop" it.

1. After uploading your images, manually swap the positions of any 2 images
2. After a moment, simply swap the images back
3. Your previous photo order should be restored and your portfolio should appear the way you sorted it

1. Go to the casting call search page, and search for casting calls in the location of your choice. You can narrow down casting calls that are offering paid work!
2. You can also post a notice to let others know you are accepting paid work. They will be able to browse your notice and will contact you if they want to hire you.

1. Go to My Stuff
2. Select “Credits” from the left side navigation menu
3. Click “Add Credits.”
4. In the text box that appears, type either the member’s username or their Model Mayhem number and search
5. Choose the correct member if more than one person has a similar name or Model Mayhem number
6. You can also request credits based on your Credited Photos!



7. Once you've selected the correct person, add your details and submit your request

• To manage your Top 5, click the link in "of Top 5" as shown here:



• You should then see something like this to manage your Top 5:



• To delete anyone, it will be best if you are on a computer with a mouse. Hover over the X and wait for the arrow to turn into a hand - when it does you'll be able to click and it will delete that person from your list. Due to a smaller area for clicking, if you want to delete the person from #5, just move them to the #4 spot first to remove them.
• Don't forget to click Save!

1. Go to My Stuff
2. Open My Credits
3. Find the person you want to leave praise for or make changes to. You should see something like this:


4. Type in what you want for the Praise and click "Add Praise" - it's that easy!
5. You can also click "Edit Details" to change your other information, like how many times you worked together or when you last worked together.

1. Go to My Stuff
2. Open My Credits
3. Find the person whose Praise you want to edit. You should see something like this:



4. Click "Edit Details" and from there you should be able to modify what you typed in for your praise.

1. Go to Credits, then click My Credits.
2. Find the credit you want to remove, and click the checkbox on the right.
3. At the top of the page, a trashcan icon will have appeared. Clicking this will remove the credit for you!